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SMSpeaker V1.0 Support Page

Last updated on February 21, 2009

If you are experiencing problems downloading applications from Google's "Paid Apps" system... you are not alone.  The following question represents a majority of those being posed to us and other Paid App developers:

Question: Why, when we try purchasing Android Market applications, do we experience delays, timeouts and other problems which prevent us from downloading and installing the software we just purchased? We are then forced to cancel our orders and are not pleased about the situation.

Response: There appears to be a significant amount of lag between the time people buy their first app and the time it actually downloads. After the long first wait, all subsequent purchases should be faster. This is a Google issue and will happen regardless of what paid application is being purchased and downloaded. As such it can only be resolved by Google. We have contacted Google and alerted them of the problem, as have other developers and users. We hope they will resolve this issue soon. Anecdotally, we've found that the best thing you can do is sit tight and just wait it out. If you have the patience, let your download remain in the "starting download" state (ie, don't cancel the download just because it looks stuck). If the issue is not resolved after 12-24 hours, you should contact Google for help.

A good place to start would be to post a comment to this forum.